Terms & Conditions
Terms and Conditions
All trips (UK and abroad) are subject to availability at the time we confirm your booking request, dependant on minimum/maximum number.
All our prices are shown in pounds sterling. We reserve the right to make changes to, and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware, and of the correct price at the time of booking.
Unless otherwise stated, prices do not include:-
- personal travel insurance
- meals not specified in the itinerary for the holiday
- drinks, including those consumed with meals (including bottles of water when the hotel does not have drinking water)
- telephone calls
- visas and charges for any necessary administrative and health formalities for the envisaged travel (vaccinations, medical treatment etc)
- optional tips to guides or drivers in the context of a tour.
Activities offered during the stay
We will not be liable in the event of an incident or accident which is due to a lack of vigilance on your part. It may happen that certain activities referred to in the description are no longer provided by our local provider for climatic reasons, in the event of force majeure, a stay out of the tourist season or when the minimum number of participants required for providing a given activity is not reached.
For all adventurous activities (for example, riding pillion on a vespa, riding an electric bike etc) we will ask you to sign a waiver form at the start of the trip.
YOUR HOLIDAY CONTRACT
Your contract is with Abeona Adventures. Below are the details of the terms and conditions of the booking agreement. Please read them carefully. When you make a booking and we accept it, a legally binding contract is made. When you complete our online booking form, you (and any other person on whose behalf you book) agree to accept all of these conditions, you acknowledge that you have read the relevant Trip Notes/Itinerary and the General Information (What’s Included/Not Included). You also warrant that the information given by you on the booking form is complete and true. A contract will exist as soon as we issue our confirmation invoice. Note that we will not issue a confirmation invoice, and therefore no contract will exist, until we receive a fully-completed booking form for each and every member of any party. This contract is made on the terms of these booking conditions which are governed by English Law.
OUR COMMITMENT TO YOU
- YOUR HOLIDAY PRICE
We reserve the right to alter the prices of any of the holidays shown on our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
Prices start with shared accommodation, i.e a twin room (maximum 2 persons). Supplement is added for single occupancy and you will be notified when making an enquiry/ prior to paying any monies.
Price range may be dependant on chosen hotel – where there are 3 star or 4 star options.
- a) The price of your travel arrangements is fully guaranteed and will not be subject to any surcharges.
- b) Unless otherwise stated, all group tours are guaranteed to operate once a minimum group size is reached.
- c) You should note that no discounts for unused services will be given if at the time of booking or prior to departure you choose not to take part in the full package as detailed in the trip itinerary
- IF WE CHANGE OR CANCEL YOUR HOLIDAY
It is in the nature of a holiday of this kind that arrangements and participants have to be flexible. The day-to-day agenda and ultimate goal of the trip are taken as aims and not as contractual obligations. It is a necessary condition of your joining any of our advertised holidays that you accept this flexibility. It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes (due to bad weather for example) and we reserve the right to do so at any time. Most of these changes will be minor.
We reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel your trip. However, we will not cancel your travel arrangements less than 5 weeks before your departure date, except for reasons of force majeure, inadequate insurance cover or failure by you to pay the final balance. (For this reason we strongly advise you not to incur any non-refundable incidental expenses, e.g. flights, before we have sent you final confirmation of your itinerary). Note that if you are making your own flight arrangements we cannot be held responsible for any non-refundable costs you incur through booking your own flights or otherwise should we be forced to cancel your trip. If we cancel your travel arrangements for reasons other than the above, we will offer you compensation as set out in the table below. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of lower value).
If we have to make a change to your holiday, we will inform you as soon as reasonably possible and providing there is time before your departure.
If, for an unforeseeable reason outside of our control – if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure – we have to cut short your holiday, no refund or compensation will be made for any unused hotel accommodation, air tickets or any other unused service or feature of the trip.
We will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we, even with all due care, could not foresee or forestall.
- IN-COUNTRY ASSISTANCE
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
YOUR COMMITMENT TO US
- YOUR HOLIDAY PRICE
When you make your booking you must pay a non-refundable deposit of £200 per person for the Land Only travel arrangements. The applicable deposit is listed on our website and will be confirmed at the time of booking. Clients booking by telephone will be deemed to have read the booking conditions and to have signed the declaration on the booking form, although a completed booking form must be received by Abeona Adventures and acknowledgement sent, before the booking is confirmed and the contract is made. Upon receipt of your booking, we will forward a confirmation invoice (if flights have been booked on your behalf, the flight details will be included in the booking) informing you of the date by which final payment must be made for your trip. This is normally 8 weeks before departure. You will be advised at the time of booking when this is the case. Balances can only be paid in the same currency as your deposit (GBP). In the case of non-payment of the balance by the due date, we reserve the right to cancel your booking and cancellation charges may apply. For certain destinations (you will be advised at the time of booking if this is applicable to you), you will be asked to pay for your air tickets early to enable us to secure your flights if we are booking on your behalf. If you do not wish to purchase your air ticket at that time, you are free to make your own flight arrangements or to cancel your place with a full refund of any flight payments made. We cannot guarantee the exact cost of any booking with flights until payment has been received and the air tickets have been issued. If you are making your own flight arrangements, you must check that your chosen holiday has reached the minimum numbers required and is guaranteed to run – BEFORE paying for your air tickets. Check with Abeona Adventures or check the trip status on the Abeona Adventures website. We cannot be held liable, in cases where we cancel the tour you have booked, for any losses incurred relating to any flight booking, or any other related costs.
- IF YOU CANCEL YOUR HOLIDAY
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received via email to info@abeona-adventures. Cancellation charges as shown below will be applicable.
- More than 56 days before departure: Deposit
- 56-30 days before departure: 50% of total trip cost
- Less than 30 days before departure: 100% of total trip
It is strongly recommended that full insurance is taken out, which includes cover, under certain circumstances, against the loss of deposit or cancellation charges. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
- TOUR LEADER AUTHORITY
Signing our booking form signifies your agreement to abide by the authority of the leader of Abeona Adventures Ltd. The decision of the leader as to the conduct, itinerary and objectives of the tour is final. If, in the opinion of the leader, your behaviour or physical condition is detrimental to the safety, welfare and well-being of the group as a whole (which are the paramount considerations), or if the leader considers your general wellbeing will be put at risk by continuing with the holiday, you may be asked to leave the tour without the right to any refund for unused services.
Your booking is accepted on the understanding that you realise and accept the risks and hazards potentially involved in adventure holidays and that you are mentally and physically capable of undertaking your chosen trip. You must tell us if you have an existing medical condition or disability that might affect your holiday or other group members’ enjoyment of it, before you book your holiday. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability we reserve the right to refuse your booking. We reserve the right to cancel the contract if medical problems are discovered and, in this eventuality, we will give a full refund but no compensation. You are responsible for bringing with you the proper clothing and equipment, which we advise you about in our printed trip information and pre-departure information pack. If you are unable, or choose not to complete an itinerary outlined for a holiday, Abeona Adventures is not liable to supply alternative itineraries, excursions, accommodations, services or staff for the period when the client is not present with the group. Abeona Adventures is not liable for any failures that occur in the performance of the travel arrangements which are attributable to the consumer, or attributable to a third party unconnected with the provision of the services and unforeseeable or unavoidable, or are due to unusual and unforeseeable circumstances beyond the control of the company which could not have been avoided even if all due care had been exercised.
- PASSPORTS, VISAS, AND IMMIGRATION REQUIREMENTS
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. In some cases, full and correct passport information is required when a booking is submitted to us in order that we can obtain necessary tickets, permits and visas on your behalf. If you do not supply the appropriate and correct information when you make your booking, we will not be able to make the necessary bookings on your behalf and cannot be held responsible.
- TRAVEL AND CANCELLATION INSURANCE
To take part in one of our holidays you must be covered by adequate Travel Insurance for the complete duration of your holiday. Your insurance must include cover for; medical expenses, injury, death, cost of repatriation and evacuation via whatever means necessary including by helicopter/air ambulance. If, in the event of an emergency medical rescue or evacuation from a holiday of you the client, either by foot, helicopter or otherwise the responsibility for the payment of such costs will lie with the client. Any subsequent costs incurred for expenses such as hotels, food, transport etc shall be borne by the client. It is imperative that the client ensures adequate insurance cover is in place before departure. It is your responsibility to ensure that the insurance cover you purchase is adequate for the particular needs of you and your party. We do not check insurance policies. We reserve the right to cancel your booking at any time before departure if we are not satisfied that adequate insurance is in place for you. All baggage and personal effects are at all times at your own risk. We will not be responsible for any loss, damage or accident to any luggage and property, howsoever incurred. You are advised to check the limitations of your insurance policy in this respect.
- IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, you must inform us and we will endeavour to put things right. It is strongly suggested that you communicate any complaint to us without delay and complete a report form whilst on the tour. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint during your holiday and this may affect your rights under this contract.
- PROMOTIONAL IMAGES
Any likeness or image of you secured or taken on any of our holidays may be used by the company without charge in all media (whether now existing or in the future invented) for bona fide promotional materials of any kind, such as brochures, website slides, video shows and the internet.